Privacy Policy

1. Overview

This Privacy Policy explains how UK Developers (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you use Vixo AI (“the App”). By downloading or using the App you agree to the practices described here.

We handle your data in line with the UK GDPR and the Data Protection Act 2018. This policy covers the mobile application only.

2. What we collect

We collect only what is needed to run the App.

Account information

• Email address and display name.
• Profile photo, if your sign-in provider supplies one.
• A device identifier, used to stop the same device claiming a new-user bonus repeatedly.

Content you create

• The text prompts you enter, and any reference image you upload.
• The videos and images generated from them, and their metadata.
• Your generation history within the App.

Usage and device data

• Device model, operating system version and app version.
• IP address and approximate region.
• Crash reports and performance diagnostics.
• Anonymised feature-usage patterns.

Purchases

• All payments are processed by Google Play. We never receive your card details.
• We store a record that a purchase happened, the product bought and the credits granted.

3. How we use your data

• Provide the service — generate videos and images from your prompts, and maintain your account and credit balance.
• Improve the App — analyse anonymised usage to fix faults and build features.
• Support — answer your questions and investigate problems.
• Security — detect and prevent fraud, abuse and unauthorised access.
• Legal compliance — meet our obligations, including tax record-keeping.

We do not use your data for advertising profiles, and we do not sell it.

4. AI generation

Vixo AI sends your prompt, and any reference image, to third-party AI providers that generate the result. Those providers process the request on our behalf under data-processing agreements.

• Are my prompts stored? Yes. Your prompts and results are saved to your account so you can find them again in Projects. Deleting your account deletes them.
• Are my prompts used to train AI models? Not by us. We do not use your prompts or generated content to train or fine-tune models.
• Is my content public? No. Generated content is private to your account unless you choose to share or download it.

5. Data sharing

We do not sell or trade your data. It is shared only in these limited circumstances:

6. Your rights

Under the UK GDPR you may request access to your data, correction of it, erasure, a portable copy, restriction of processing, or object to processing. Email us and we will respond within 30 days.

7. Data retention

8. Deleting your account

You can delete your account and personal data at any time, either in the App under Profile → Settings → Delete Account, or by submitting a request on our account deletion page.

9. Security

• Traffic between the App and our servers is encrypted with TLS.
• Sign-in credentials are handled by Firebase Authentication, not by us.
• Generated content is held in access-controlled cloud storage.
• Credit balances and purchases are validated on our servers, so they cannot be altered from a device.

No system is perfectly secure. We cannot guarantee absolute security, but we take reasonable steps to protect your data and will notify you of a breach affecting you as required by law.

10. Third-party services

Each of these has its own privacy policy:

• Google Play — distribution and payments (policy)
• Google Firebase — sign-in, analytics, crash reporting (policy)
• AI generation providers — producing videos and images from your prompts
• Cloud storage providers — holding your generated content

11. Children’s privacy

Vixo AI is not intended for children under 13, or under 16 in the European Union. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has created an account, email ukdevelopers007@gmail.com with the subject “Child Account” and we will verify and delete it promptly.

12. Policy changes

We may update this policy to reflect changes to the App, our practices or the law. Material changes will be notified in the App or by email to the address on your account, and take effect 14 days after notification. Continuing to use the App after that means you accept the updated policy.

13. Contact us

For any question or request about this policy or your data, contact UK Developers at ukdevelopers007@gmail.com. We aim to respond within 30 days.